Chatbots are a fundamental part of today’s artificial intelligence (AI) technologies. If you have anything to do with modern technology, you’ve come across chatbots at some point. They are used for a wide range of applications in various industries, including online banking, retail and e-commerce, travel and hospitality, healthcare, media, education and more.
The world’s largest technology companies, such as Amazon and Apple, are investing millions of dollars in the development of chatbots powered by artificial intelligence with technologies such as Siri and Alexa. Although these chatbots are voice-powered, there are many different types.
But what exactly is a chatbot?
A chatbot is a computer program that relies on artificial intelligence to answer customer questions. It achieves this by having huge databases of problems and solutions, which they use to constantly improve their learning.
Any business looking to secure a place in an AI-driven future needs to consider chatbots. They allow companies to provide personalized customer service 24/7 while being scalable. Imagine how different this is compared to human customer service representatives. One chatbot can do the work of many individual people, saving time for both the company and the client.
Although there are many chatbots on the market, it is also extremely valuable to create your own. By developing your own chatbot, you can tailor it to your company’s needs, creating stronger and more personalized interactions with your customers.
Thanks to the explosion of online education and its availability, there are many chatbot courses available that can help you develop your own chatbot.
Here are the 7 best chatbot courses:
1. Conversation Design Institute (All-Course Access)
It’s at the top of our list Conversation Design Institutewhich offers an impressive array of online conversation design courses aimed at teaching you how to develop natural dialogue for chatbots and voice assistants. Access to all courses provides full access to all CDI course materials.
This chatbot course is especially useful if you want to have a library of resources to refer to when building your own chatbots or voice assistants. You can also use it to create virtual beings and other types of AI assistants. At the same time, it is also a great option if you want to become well-rounded in different skill sets in the field of conversational artificial intelligence. This also helps individuals decide which role is best.
With All Course Access, you get access to all CDI certification courses and learning materials, which include over 130 video lectures. These lectures are constantly updated and new ones are added regularly. You’ll also get practical tips, quizzes, downloadable templates, access to CDI-exclusive live classes with industry experts, a discount on CDI events, access to the CDI alumni network, and more.
Here are some of the main highlights of this course:
- A wide range of courses
- Full access to CDI course materials
- A resource library to reference when developing chatbots
- 130+ video lectures
- Practical advice
Access to all Conversation Design Institute courses is the best option for anyone who wants to get into chatbot development.
2. How to Build a Chatbot Without Coding
Another of the best chatbot courses is “How to Build a Chatbot Without Coding“. This course offered by Coursera aims to teach you how to develop chatbots without writing any code.
After completing the course, you will know how to plan, implement, test and deploy chatbots. You’ll also learn how to use Watson Assistant to visually create chatbots, as well as how to implement them on your website with a WordPress login. Another great part of the course? If you don’t have a website, he will provide one for you.
This course was created by Antonio Cangiano, a software developer in the IBM Developer Skills Network.
Here are some of the main highlights of the course:
- No coding required
- Learn more about entities and their characteristics
- Create user-friendly chatbots
- No experience or expertise required
3. Create Your First Chatbot with Rasa and Python
Another best choice for beginners is “Create Your First Chatbot with Rasa and Python“. This two-hour project-based course teaches you how to create chatbots with Rasa and Python. The first is a framework for creating industrial-grade IA chatbots. It is used by many developers to create chatbots and contextual assistants.
The course covers the most basic fundamental aspects of the Rasa framework and chatbot development, enabling you to create simple AI chatbots. The course is specifically aimed at developers who want to start chatbot development, which means you don’t need any machine learning and chatbot development experience. That said, familiarity with Python is recommended.
Here are some of the highlights of this course:
- Entry level
- 2-hour course based on projects
- Skills learned include contextual assistants, Python, chatbot development, and Rasa
- Create simple AI chatbots
4. Use SharePoint & Power Virtual Agent to Create Smart Chatbot
If you are intermediate in chatbot development, a good option is “Use SharePoint & Power Virtual Agent to Create Smart Chatbot“. At 1.25 hours, this guided project teaches you how to create a SharePoint site and list, create a Power Automate flow, and create a Power Virtual Agent chatbot.
You start by creating a SharePoint site and list before adding data to it to create a Power Virtual Agent chatbot. This chatbot can then automate the flow of information from your company to your employees. This allows your employees to have easy conversations with the chatbot rather than other employees.
The project relies on Office 360 services, so it is important to have access to a Microsoft account and a subscription to the Microsoft 365 developer program.
Here are some of the highlights of this course:
- SharePoint site in list
- Power Automate flow
- Power Virtual Agent chatbot
- Microsoft Office 365 services
5. Create a Lead Generation Messenger Chatbot using Chatfuel
Another beginner-friendly course, “Create a Lead Generation Messenger Chatbot using Chatfuel” is a free project that lasts 1.5 hours. It teaches you how to create a Messenger chatbot that can take bookings from customers, receive ticket requests for events and receive messages from customers.
With this course you will also learn how to automate a chatbot through email automation and Google Sheets integration. After completing the course, you will develop a fully functional chatbot that can be placed on your Facebook page to interact with customers via Messenger in real time.
Here are some of the highlights of this course:
- No programming knowledge is required
- Interactive interface for building flows from Chatfuel
- Practical experience
- Create a chatbot for potential clients
6. Build Incredible Chatbots
The last chatbot course on our list is “Build Incredible Chatbots”, which is a comprehensive course aimed at chatbot developers. The course will teach you how to build and deploy cross-platform chatbots such as WhatsApp, Facebook Messenger, Slack and Skype using Wit and DialogFlow.
After completing the course, you will have all the knowledge, concepts and techniques necessary to develop a fully functional chatbot for business. You start with chatbot platforms that don’t require code before moving on to code-intensive chatbots that are useful for specialized scenarios.
Here are some of the highlights of this course:
- A very comprehensive course
- Build cross-platform chatbots
- Start with no code before moving to intensive code
- Chatbots for specialized scenarios
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