Adriaan Mol is one of the investors in the start-up Open.cx, which automates complex customer service interactions. The renowned pressure cooker for tech startups Y Combinator is also participating in the pressing round in which Open.cx raised $1.5 million.
In addition, Koen Köppen (CEO Mollie), Pioneer Fund, Kulveer Taggar, Propeller Fund, Taro Fukuyama and Dafeng Guo are participating.
Founder Mo Gharbat explains to Emerce from Jordan: “We are different from other start-ups in this domain in the fact that we thrive in substantively very complex customer interactions. In addition, we support multiple channels in a multilingual manner.” In addition to chat and e-mail, this also includes telephone, WhatsApp and, for example, SMS.
A three-person team, based in San Francisco due to its participation in Y Combinator, worked with demanding customers on their AI platform over the past eight months. Among them is the Dutch payment provider Mollie. “Their customers won’t even have noticed they were talking to our AI. The content of the interactions is trained on the data with which the agent trained with us.”
“Our AI agent is able to resolve thousands of support requests every day and achieve rock-solid customer satisfaction ratings – something no human team can match today,” Gharbat added.
Adriaan Mol says in a press release: “Thanks to the AI chatbot from Open.cx we have achieved an impressive deflection rate of over fifty percent and this is just the beginning.” This means that half of the interactions never reached a Mollie employee, but were handled from A to Z by a machine. “This is especially notable given the breadth of Mollie’s product offering and the complexity of some of our support requests.”
The new growth money will be used to scale up the operational side of the company: distribution and sales.
Source: www.emerce.nl
