It’s not good to mess with American customers, Intel can now feel this first hand, against which a private individual has launched a class action.
Mark Vanvelkenburgh, an average New Yorker, just wanted to buy a fast processor (or a PC equipped with one), which, as promised, would have been capable of unprecedented high performance in games and running various computing-intensive applications, but apparently it was bad got stuck with the manufacturer.
Now he is demanding several million dollars in damages from Intel, because based on the superlatives in the advertisements, he looked forward to the upgrade with serious expectations, but mostly he was rewarded with a PC that freezes to the bone or restarts.
Vanvelkenburgh was one of an unspecified number of customers who purchased Intel’s factory-defective 13th generation CPUs (or computers containing such CPUs), believing the processor would perform as advertised, according to the court filing.
And apparently, in these ads, there was no mention of random restarts, permanent failures and other similar anomalies.
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According to the plaintiff filing the class action, in addition, Intel could have known from the end of 2022, but from the beginning of 2023 at the latest, that there were serious problems with the 13th generation Core processors, on the one hand, based on the test phases accompanying the production and the high return rate, and on the other hand, based on the reports appearing in the media, yet it did not call it attention to this in time, or did not change the product marketing, thereby misleading consumers millions.
It doesn’t exactly rub water on Intel’s mill that some of the CPUs codenamed Raptor Lake tended to die permanently, accompanied by freezes and other symptoms, thanks to a faulty voltage control routine. Although the problems could be partially fixed with BIOS updates, the error seems to be so permanent that Intel voluntarily extended the warranty period of a total of two dozen 13th and 14th generation processor types by two years in early October.
It will soon become clear whether this will influence the judge.
Via Arstechnica.
Source: www.hwsw.hu
