The meaning of unlimited is quite clear. And yet, the act of doing something more than 40,000 km in one month with a rented car con unlimited mileage He put a Hertz customer in serious trouble, so much so that in addition to wanting to charge him $10,000 (9,280 euros, at today’s exchange rate), the agency wanted him arrested for it.
And video published by the disgruntled customer under the name Logan has gone viral captured a heated confrontation between a customer of Hertz and a rental agency manager somewhere in the United States, in which the manager threatened the client with an exorbitant bill.
The equivalent of Barcelona to Finisterre every day for a month
Of course, videos like this don’t tell the whole story, but it’s pretty easy to figure out what’s going on. In short, it seems that someone rented a car from Hertz for a month on an unlimited mileage basis. The man returned the car a month later, as planned, but having rcovered in the course of that month a whopping 25,000 milesjust over 40,000 km. Obviously, the agency wasn’t very happy with him.
Given the high mileage, the Hertz representative wanted to charge the man’s credit card $10,000, to compensate for the abusive amount, according to the person in charge of the agency, of kilometers with which he returned the car.
There are no explanations as to how this person has managed to do the equivalent to a daily Barcelona-Finisterre -already at a very good pace- for a month. Come on, the car must have driven practically non-stop during those 30 or 31 days. It is also not clear from the video what type of vehicle it was, whether a car, pick-up or van. Maybe this Logan guy is a transporter. It is common for self-employed delivery people to rent vans, for example, to be able to work.
Discovered by the travel website One Mile at a Timebegins as a disagreement over the definition of the term “unlimited,” which, in truth, is not much of a mystery. The client argues that “unlimited” means “without restrictions”, and therefore there is no limit to the number of kilometers he can travel with the rented car. The representative counters that the customer “never signed anything that said he was allowed to drive 25,000 miles.”
Be that as it may, from the agency They did not hesitate to call the police to arrest him. with the excuse that he did not want to leave the agency. The truth is, if they wanted to charge me 9,000 or 10,000 euros more in a way that I consider abusive, I wouldn’t want to leave before solving it.
In the end, Hertz had to apologize. “Customer satisfaction is our top priority at Hertz, and we sincerely regret this customer’s experience at one of our franchises,” Hertz said in its statement. “Under the terms of the contract, the customer will not be billed for mileage. “Our franchisee is addressing employee conduct and reinforcing our customer service standards and policies to ensure they are understood and followed consistently across all of our locations.”
The reality is that, at least in the United States, where it operates with a franchise system, Hertz has a pretty bad track record of dealing with customers.. In addition to wanting to charge almost 300 euros to a client for return a Tesla Model 3 with an empty gas tankeven accused clients of stealing cars when that was not the case. Hertz even had to pay 168 million dollars for this behavior.
In the end, I wouldn’t be surprised if, based on this incident, Hertz and other companies add a clause to their contracts in which unlimited mileage ends up having a limit in some way.
It would be a movement similar to the one that in Europe, and especially Germany, made the rent-a-car They banned access with one of their cars to the “one-way toll roads” after too many cars were returned with serious damage and abnormal wear. There is only one road with these characteristics in Germany and it is the Nürburgring Nordschleife circuit.
Source: www.motorpasion.com
