The Netherlands Authority for Consumers and Markets (ACM) is launching a campaign to warn consumers about unreliable web shops. Every year, the regulator receives thousands of reports about problems with online purchases, such as products delivered late or not at all, unexpectedly high return costs and the lack of contact options with the webshop. More than 20,000 reports have already been received this year, while there were still 18,000 in 2023.
With the holidays approaching, ACM warns consumers to be careful when purchasing online. The regulator emphasizes that an attractive offer is sometimes not what it seems. The campaign is specifically aimed at 18 to 30 year olds because this group often makes purchases independently and forms a large part of the online consumer market.
The campaign emphasizes, among other things, that checking reviews is an important step in determining whether an online store is reliable. The ACM, in collaboration with ConsuWijzer, has drawn up a checklist called ‘Checklist for safe online shopping’. Online buyers can minimize disappointment by following this checklist.
Edwin van Houten, Director of Consumers at the ACM, explains: “The holidays are approaching and advertisements for beautiful gifts are flying around your ears. An online purchase is easy to make, especially through online advertisements, for example on social media. Unfortunately, not every online store is reliable. So if you see something you like, stop and check reviews. Preferably on multiple review sites. This way you can quickly identify unreliable web shops and prevent a bad purchase. Check first, then order!”
- ACM warns against online women’s fashion store Berkenbosch Mode
- ACM points out discount rules to entrepreneurs in preparation for Black Friday
Source: fashionunited.nl
