Not sure you used the correct term.
Adobe has been fighting for years to get every user who benefits from its programs to become a subscriber, but its highly unsympathetic model repels many – so much so that the US Department of Justice (DOJ) and the Federal Trade Commission (FTC) jointly filed a lawsuit against the company. The problem is that subscribing is easy, but canceling is difficult: anyone who has committed to a year but pays monthly and cancels their Creative Cloud subscription in the meantime will still have to pay half of the remaining fee as a penalty.
The DOJ and FTC feel that Adobe is not adequately informing its users about this and that the penalty is disproportionate. The documents also quote an unnamed Adobe executive as saying the early cancellation fee is like heroin to Adobe.
He interpreted this analogy to mean that if more attention was drawn to this pitfall or if they changed it, the company would lose a significant amount of income. Adobe’s senior lawyer, Dana Rao, tried to explain, because according to him, the quote was taken out of context, and the person who said this was not a senior manager who could make decisions in these matters.
It is particularly amusing that, according to the company, highlighting the penalty would make the user interface too confusing.
Source: www.pcwplus.hu
