BNK Gyeongnam Bank Geoje Financial Center, Police Chief Appreciation Letter for Prevention of Voice Phishing Damage :: Empathy Media Newsis ::

(Changwon = Newsis) Reporter Hong Jeong-myeong = BNK Gyeongnam Bank announced on the 24th that Geoje Financial Center employees received a letter of appreciation from the Geoje Police Chief for their efforts in arresting identity thieves and preventing damage from voice phishing.

Geoje Financial Center employees greatly contributed to the arrest of an identity thief who visited the branch on the 12th and tried to withdraw 27 million won.

In particular, he sensed the identity thief’s strange behavior and checked the transaction details of the day to confirm that funds had been deposited into the bank account from multiple people. Through an in-house messenger, he requested the financial consumer protection department at the head office to find out the details of the transactions.

Afterwards, the deputy branch manager and employees went to the counseling room with the identity thief and in the process of filling out the ‘Financial Fraud Prevention Questionnaire,’ the identity thief said, “We must find cash and pay salaries to employees. We must repay funds received from multiple people to acquaintances.” We discovered several suspicious aspects in Yongin’s story and deliberately delayed the processing time.

Meanwhile, the employee outside the counseling room received information from the Financial Consumer Protection Department at the head office that an abnormal transaction was confirmed, took measures to suspend withdrawals, and reported it to the police.

After the police arrived, they confirmed that the account had been used for a crime and were able to prevent voice phishing damage through on-site arrests.

An employee who received a certificate of appreciation said, “When a customer who visits a branch tries to retrieve a large amount of cash, we ask them to fill out a financial fraud prevention questionnaire or ask for information such as the purpose of the funds before processing them. We will continue to pay attention to protecting our customers’ valuable assets in the future.” “I will leave this and get to work,” he said.

“We were able to prevent damage from voice phishing and protect our customers’ valuable assets because the staff at the Geoje Financial Center as well as the Financial Consumer Protection Department at the headquarters responded quickly,” said Park Doo-hee, head office chief financial consumer protection officer (CCO). “BNK “Kyongnam Bank will make various efforts to prevent customers from falling victim to electronic financial fraud such as voice phishing,” he said.

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