Castorama, a DIY, gardening and home improvement brand, has chosen Sightness, a Frenchtech company dedicated to optimizing transport performance, to improve its visibility and the management of its goods transport data on ship-from-store flows.
Like many distributors, Castorama has made an observation: by benefiting from a holistic vision, the company can optimize the management of its freight transport dataIndeed, a lack of visibility has many repercussions, both on the quality of the service provided and on the costs incurred in the transport activity.
Measuring quality and costs
The company has therefore chosen the Sightness solution, an analytical platform covering the three major levers of transport performance: quality, cost and ecological footprint. Through the deployment of this solution, Castorama seeks to improve the management of its transport data and, thanks to better visibility, to obtain a better understanding of the real performance of this activity in order to optimize its quality and costs.
“We chose the Sightness solution for its speed of implementation as well as the reliability and accuracy of the data. This solution will allow us to manage and optimize our freight transport while reducing our costs and improving the quality of transport and delivery service, which will have a positive impact on the customer experience.” explains Mathieu Cornille, head of supply & logistics at Castorama.
Castorama has now deployed two modules of the solution: Cost and Quality. The Cost module allows the company to carry out an exhaustive and automated control of all its transport invoices, the generation of ROI by capturing invoice discrepancies, more precise management of operations and costs. As for the Quality module, it gives Castorama a precise vision of the quality of service of its carriers and the respect of the promise made to its customers in terms of deadlines and delivery compliance.
“We quickly observed the first benefits of the solution, if only in terms of controlling our transport costs achieved by capturing invoice discrepancies.” concludes Mathieu Cornille.
Source: www.ecommercemag.fr
