As of today, 106 EPS cash desks for paying electricity bills will stop working. Until February of next year, bills can only be paid at cash desks in Belgrade, Novi Sad, Niš, Kragujevac and Kraljevo. Jadranka Ristić, director of the Directorate for Public Supply in EPS, tells RTS that 87 percent of consumers already settle their obligations through the portal “Uvid u člán”, commercial banks, the post office or other payment institutions.
In Belgrade, Novi Sad, Niš, Kragujevac and Kraljevo, the shutdown of cash registers for paying bills has been prolonged because the largest number of transactions are made there. It is about only one counter room where the cash registers will stop working on February 1, 2025.
Jadranka Ristić, director of the Directorate for Public Supply in the Electric Power Company of Serbia, says that consumers can quickly and easily download and pay their bill for consumed electricity through the application and the portal “Bill Insight” from a year ago.
Currently, 640,000 consumers are registered. The news for existing and future users of the “Bill Insight” application is that for the next year, until October 31, 2025, they will receive a discount of 30 dinars on every bill they pay, says Ristić.
As he notes, an additional discount of 50 dinars is given to everyone who chooses to receive their bill in electronic form, to an email address.
He reminds that everyone who settles their obligations on time gets a five percent discount, and there are 65 percent of such consumers.
Although only one counter room for Belgrade remains open, in the branch office in Masarikova Street, Risticeva does not expect crowds, since over 87 percent of citizens pay their bills through the portal “Insight into the account”, commercial banks, the post office or other payment institutions.
“As of February 1, all cash registers in EPS branches will stop working, but citizens will be able to get all information about bills, contracts and submit complaints at the counters,” says Risticeva.
The working hours at the counters remain the same as before, from Monday to Friday from 7 a.m. to 3 p.m.
He points out that all the employees who have worked at the tills have been trained and assigned to other jobs in connection with the improvement of relations with customers.
As she stated, the collection of electricity bills is excellent, as well as that citizens and the economy regularly settle their obligations.
More than 74,000 citizens have the status of energy-dangerous customers whose bill is reduced in the range of 1,500 to 3,200 dinars.
Ristić invites citizens who want to achieve such a status to contact their local self-governments, which will make a decision about it. The municipalities then inform the EPS, which is obliged to implement that decision.
Source: RTS
Source: energetskiportal.rs
