Ica Bank’s sharp appeal: “Help them”

Now Ica Banken goes out on its social media channels and calls on the public to help their loved ones.

In recent months, many companies and authorities have been running awareness campaigns to educate the public about fraud, and especially those committed through social manipulation. Social manipulation can take place via SMS, phone calls or emails and has been monitored extensively in the past year.

Ica Banken, like many other banks, is part of the “Svårurad” initiative, which aims to inform, above all, older people about what distinguishes fraudsters and what does not.

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Last week, it was clarified in the Stockholm District Court that Nordea is not liable for payment to one of their customers who lost 100,000 kroner in a Swish fraud. The bank customer was represented by the Consumer Ombudsman.

– These are several difficult questions, so it is very important for many consumers that it is investigated in court once and for all. People can lose their life savings over a phone call in an instant. That has to be dealt with, said the Deputy Consumer Ombudsman Kristofer Johannesson in an earlier interview with TT.

The verdict will be appealed. Despite this, Johannesson believes that it is a fundamentally important issue that may determine the extent to which the banks are obliged to protect their customers.

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ICA Bank’s tips against fraud

The “Svårurad” campaign contributes to handing out tips on how to deal with text messages, emails or calls from people who claim to represent a certain company or a certain authority. Now Ica Banken, as part of “Svårlurad”, urges customers to talk to their family members about fraud.

On Facebook, the bank shares a series of tips:

• Prevent by talking about scams. Knowledge is power.
• Show them how to use apps and digital banking services.
• Stay up to date be aware of new fraud methods.
• If someone you know is the victim of fraud, help them report it to the police.

“To protect yourself against fraudsters, knowledge is the key,” writes Ica Banken in its social media.

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