DAPURPACUID – PT Suzuki Indomobil Sales, as a leading automotive manufacturer in Indonesia, realizes how important it is to provide products and services that meet the needs of consumers in the country.
Suzuki also emphasized that customer satisfaction is always the top priority. Therefore, Suzuki does not only present a variety of quality product choices.
After-sales service for consumer vehicle maintenance remains excellent, comfortable and safe during use, and is continuously improved every year on an ongoing basis.
The automotive manufacturer headquartered in Pulo Gadung, East Jakarta continues to maintain its commitment to providing excellent after-sales service.
Suzuki also continues to strive to provide convenience and provide solutions to the mobility needs of the community as a whole through various aftersales programs.
The Japanese manufacturer noted that Service Activity growth of 2.4% per year since 2020 was also supported by 191 Authorized Workshop (BeRes) outlets and 52 Service Point outlets throughout Indonesia.
The number of outlets is that many and spread throughout the country covering cities and districts in all provinces of Indonesia, making Suzuki easy to reach and providing convenience for the entire community.
The added value of after-sales service is a factor that should be taken into account by customers, both those who buy new cars at dealers and at automotive exhibitions such as GIIAS, which just ended on July 28, 2024.
Not only is the number of official outlets spread evenly throughout Indonesia, the after-sales program offered also provides extra convenience for consumers.
“In addition to after-sales services such as Authorized Workshops and Halo Suzuki 24 Hours at 0800-1100-800, Suzuki also reaches out to various customer maintenance needs through other means such as Service Point Outlets, Home Service, Moving Service and Fleet Service,” said Hariadi, Asst. to Dept. Head Service PT SIS, in his statement, some time ago.
Consumer Visit Service
Meanwhile, for urban people who are busy and do not have time for vehicle maintenance at BeRes, they can take advantage of one form of service, namely Home Service.
Suzuki sees the needs of customers to get convenience and practicality is also a priority that must be maintained properly. This service itself has been rolled out by Suzuki since 2015.
And its users are increasingly massive when there are restrictions on community mobility during the pandemic that occurred in 2020. There is also the Home Service service that can be utilized by regular service customers of 1,000 km, 5,000 km and every 10,000 to 20,000 km.
Not only minor repairs, battery replacement, or lubricant replacement, but also handling repairs that can be completed in less than 120 minutes or 2 hours.
For example, if a vehicle experiences problems on site, the service will perform an initial inspection and make repairs if possible within a short time.
However, for more complex repairs that take more than 2 hours, the vehicle will be referred to BeRes for further handling.
For each Home Service fleet, it is capable of handling 3 to 4 locations with a distance of up to 15 km in a day, accompanied by a team of experienced mechanics.
One of the advantages of this service is that there are no additional costs charged to consumers, outside of the maintenance needs carried out.
All services and costs provided through the Home Service are completely the same as the price list applicable at BeRes, without any additional visit costs.
In addition, Suzuki also sets the same warranty as the warranty at BeRes, namely a work warranty of up to 500 km/14 working days, a spare parts warranty of up to 20,000 km/1 year.
All of these services do not void the 3-year/100,000 km vehicle warranty, as long as they follow the regular maintenance schedule. Suzuki also continues to strengthen digital services for consumer satisfaction.
Efforts to provide optimal service through this service are what make it easy for customers to use the Home Service, as an alternative to contacting Halo Suzuki.
To get it, customers only need to access the website at www.suzuki.co.id and make a booking on the page and click on the ‘Car Service’ feature.
Based on data monitored by PT SIS as of August 2023, around 61 percent of Suzuki’s total service outlets or 123 outlets are located in 60 large and medium-sized cities. While the other 39 percent, namely 79 outlets, are spread across 75 suburban areas.
Service Development to Remote Areas
Then, as many as 12 percent of customers in urban areas and 12 percent of customers in suburban areas have not carried out routine servicing at BeRes Suzuki, so there is potential for service to be fulfilled through other forms of service, namely Service Point Outlet, Home Service, Moving Service and Fleet Service.
For light commercial vehicle customers, there is no need to worry. Complementing the existence of BeRes Suzuki, 52 Service Point Outlet outlets are provided as a network development to reach areas outside the city dominated by commercial units, such as New Carry, but can still accept passenger vehicle units.
Still to reach customers in remote areas, SIS also provides Moving Service, where Suzuki can visit areas such as plantations or villages, which are more than 30 km away or require a driving duration of more than 1 hour to get to the nearest BeRes.
In addition, Suzuki also facilitates customers in the corporate category through Fleet Service, where there are conditions such as the large number of inventory units owned by companies that use Suzuki cars and their mobility is high so that they require routine and proper maintenance.
Later, the BeRes Suzuki mechanic team will visit customers according to the needs and service categories above. Another important thing is the availability of original spare parts that are more durable and of high quality.
Suzuki guarantees that fast-moving spare parts will always be available so that you don’t have to wait long (indent). Through MySuzuki, it is present as a digital solution for purchasing original Suzuki spare parts for customers throughout Indonesia.
The application includes services for purchasing spare parts, accessories, genuine oil & chemicals, and online service booking services.
Thanks to the completeness of the services offered on the MySuzuki application, ease of transactions and certainty of the arrival of customer-ordered spare parts can be tracked simultaneously in one smart application.
Christiana Yuwantie, Spare Parts Dept. Head PT SIS said, Suzuki is trying to answer customer needs and follow the flow of technological developments through the presence of the MySuzuki application.
So that customers are increasingly helped, especially in terms of purchasing spare parts, including the convenience of booking routine service at the nearest BeRes Suzuki.
“Not only does it offer comfort and convenience, digital technology also processes requests for purchasing spare parts or services quickly to the nearest Suzuki outlet network that will be ready to serve customer needs,” said Christiana.
On the other hand, Suzuki also guarantees consumer comfort when owning a car. Its entire line is protected by a product warranty that covers damage due to material defects or production errors.
Later, repairs and replacement of spare parts will be fully covered by the manufacturer. This means that customers do not need to spend money. The validity period is quite long, up to 36 months or the unit has traveled 100 thousand km (whichever comes first). And can be claimed throughout the Suzuki network.
Meanwhile, for all owners of Suzuki electrified vehicles such as the Ertiga Hybrid, XL7 Hybrid and Grand Vitara Hybrid, SIS guarantees a battery warranty for 8 years or 160,000 km of use.
The presence of all these guarantees can increase consumers’ sense of calm regarding battery usage while owning these three environmentally friendly vehicles. (dpid/ADV)
Source: dapurpacu.id
