Network problem at Free? You need this secret code to have the hotline at the end of the line

Subscribed to Free? You may be affected by this week’s landline issues. Did you know that it was then possible to contact technical support at 3244? The service is available 7 days a week (except Christmas and New Year’s Day) from 8 a.m. to 9 p.m., but it is only available to subscribers.

In addition, they must provide identifiers and a secret code for the call to be accepted. Here’s how to get these credentials according to Busyspider.

Also read:
What’s going on with Free? The situation seems to be returning to normal

3244, someone on the line?

To have the Free hotline at the end of the line, there is first a condition to meet: not be eligible for the Free Proxi service. These are local teams of advisors available every day to answer your questions. But it may happen that there is no Free Proxi team in your area, here is the procedure to follow.

Method 1: go to your Freebox Subscriber Area

Once connected to the Freebox Subscriber Areayou must go to the “ My subscription“. Under the tab “ My personal information“, you must select “ Consult my Hotline credentials« .

This done, we come across a page with the Hotline identifier first. This is actually the Freebox identifier without the “fbx”. Below is the four-digit secret code.

Method 2: call 3244 to get your secret code

Another way to receive your identifiers is to call 3244 and choose the options “ Assistance Freebox » et « You do not know your Hotline identifiers » on the voicemail.

An SMS with the Hotline ID and the four-digit secret code is then sent to the mobile number indicated in the customer information.

This information does not change over time, so it is possible to write it down somewhere for future times. Once you have your identifiers, you can call 3244.