Never give your secure Colissimo La Poste code over the phone, your package could be stolen discreetly

« Can I leave your package in your mailbox if you give me the security code? »

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To secure its postal shipments, Colissimo, a La Poste service, has developed a verification method that services like UberEats already use: you receive an email with a confidential code that must be given to the delivery person so that he can give you your package. In its email, La Poste makes it clear that it is not necessary never give your security code over the phoneas shown in the screenshot below.

But that didn’t stop three delivery men in less than two weeks from asking us by phone anyway.. Laziness will be your worst enemy: you know that if you don’t give it, you will have to go to a post office, queue and collect your package. If you give it away, you risk the delivery person leaving with it with complete impunity. The reason is simple: the code is, for La Poste, what seals the delivery contract. No matter where the package is delivered.

What should I do if a Colissimo delivery person asks me for my security code over the phone?

You will have understood, during the holiday period moreover, do not give never your security code on the phone. An exception can be made: if a trusted person at your home is able to tell you that they have the package in their hands and that they need the code to validate the delivery. In all other cases, you expose yourself to theftalmost agreed.

Instead, ask for a new delivery the next day or a deposit at the post office nearest to you.

It is also common for the malicious delivery person to tell you that “ the code didn’t work » when you give it the correct code, so you don’t suspect anything. He will have entered the correct code on his terminal and will have left with your package. It’s even simpler when it comes to small electronics, easy to hide and resell — smartphones, earphones, headsets, etc.

In short, the system proposed by La Poste has a good intention and is similar to double verification, but it paradoxically facilitates a scam if it is misused by customers.