Our company For Best Clients, s.r.o., with its own Grandus e-shop product, is one of the most experienced implementers of connecting its own systems with an e-shop in Slovakia. Based on our experience, we can define that connecting an ERP system with an e-shop can often present a number of challenges.
So what should you focus on?
• Data synchronization
The goal is to ensure accurate, regular and especially reliable synchronization of data between the ERP system and the e-shop. This synchronization should not have data windows, i.e. gaps that can lead to discrepancies in product inventory and order intake. Focus especially on these two operations and notice whether, with an increased number of orders in a short time, there can be room for error between the time when the client makes a purchase and when the ERP takes over the order. Correct setup and technological solution is essential to avoid overselling, early selling out or other error rate. Along with the price of the product, put these attributes at the imaginary highest and most critical level in the link.
• Compatibility
ERP and e-shop platforms can be built on different technologies or use different data formats, so it is essential to define a common language for them to communicate with. When choosing the right solution, we always recommend, if possible, to reach for generally used formats at the expense of our own, perhaps simpler, but purposeful solutions. In this way, you will ensure the sustainability of the connection even in cases of personnel or business partner changes. Ensure the existence, management and updating of documentation for your solutions and links.
• Customization and configuration
Almost every client has unique demands, business processes and requirements. Adapting ERP and e-commerce systems to specific needs can be challenging. Find a partner who has real experience with different connections and types of business, in some cases it is more advantageous to adapt the usual internal processes to recommendations than to try to create tailor-made solutions. Balancing the right degree of flexibility and standardization is key to the profitability of the solution.
• Security and data protection
Systems integration involves sharing sensitive business and customer data between ERP and e-commerce platforms. Ensuring robust security measures, data encryption and compliance with privacy regulations are key to protecting confidential information.
• Speed, power
The connection should be designed to handle large volumes of data, which can occur, for example, when the company grows or even in the event of unexpected circumstances that can suddenly increase the demand for your products (pandemic, war…). A well-designed connector should have no problem handling the onslaught of tens of thousands of products for synchronization to the e-shop and hundreds of orders per day to the ERP system. Optimizing performance, scalability, and fault tolerance are important to maintaining a positive user shopping experience and preventing system issues.
• User training and change management
The implementation of ERP and e-shop integration often requires training employees to effectively use new processes and systems. Well-managed change management, ensuring user acceptance and providing ongoing support are critical to a successful integration.
Overcoming these difficulties requires careful planning, collaboration between specialized teams and the use of expertise from ERP and e-commerce specialists. Choose a partner who has experience, takes care of the existence of technical specifications and documentation, and reserves the necessary internal capacities for cooperation in the design of individual processes.
Opening PHOTO: pikisuperstar on Freepik.com
Source: www.nextech.sk
