NS Home Shopping, selected as ‘Excellent Business by Consumer Complaint Resolution Business Council’ by Korea Consumer Agency < Distribution < Text of article

NS Home Shopping announced on the 3rd that it was recognized by the Korea Consumer Agency as an ‘excellent business operator of the Consumer Complaint Resolution Business Council’ and received a commendation at the Korea Consumer Agency’s main auditorium (located in Eumseong-gun, North Chungcheong Province) on the 2nd.

On this day, at the awards ceremony held during the opening ceremony, the Korea Consumer Agency recognized NS Home Shopping for its contribution to improving consumer rights and interests through active consumer protection activities and selected NS Home Shopping as an ‘Excellent Business Operator of the Consumer Complaint Resolution Business Council’ and awarded it a commendation.

Every year, the Korea Consumer Agency awards the ‘Consumer Complaint Resolution Business Council Excellent Business Operator’ by selecting the participating companies by industry with the highest overall score, which is a combination of △Consumer Complaint Resolution Council attendance rate, △Consultation autonomous processing rate, and △Proactivity. This year, NS Home Shopping was selected and received a commendation in the home shopping field.

NS Home Shopping deploys dedicated counselors for senior customer counseling services, collects complaints from senior customers and provides slow-speaking ARS for those over 60, provides visible ARS with improved readability, and provides product order callback service when you leave a phone number when there is a delay in waiting for a counselor. is providing.