News24 has taken note of a notification to the Swedish Consumer Agency concerning Rusta.
The Swedish Consumer Agency is a Swedish authority whose purpose is to be there for the consumer, i.e. you as a customer. Anyone who buys something from a company or a store is a type of consumer.
The Swedish Consumer Agency must protect the customer
The Swedish Consumer Agency wants to protect customers, so that they feel protected and fairly treated when they shop.
As a customer, you can report companies and various products or services you have purchased to the Swedish Consumer Agency, if you feel that something has not gone right.
Nyheter24 has received a notification to the Swedish Consumer Agency regarding Rusta’s Halloween balloons.
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Customer suffered severe burns from Rusta’s balloons
The report states that the customer and his son had an allergic reaction to the balloons. The customer believes that the incident posed a risk of injury or personal injury.
“Inflated balloons, get in connection with this itching in the eye. My eye itches and it starts to sting strongly. The burning persists for more than an hour despite washing. My son played with the inflated balloons and got a rash on his skin. I therefore suspect that the balloons contain a harmful substance,” the customer wrote in his report to the Swedish Consumer Agency.
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Prepare for the incident: “Following our procedures”
Nyheter24 has been in contact with Rusta’s quality manager Karin Svanborg about the incident and report.
– We urge the customer to contact Rusta’s customer service so that we can get more information and investigate and test the current product, she tells Nyheter24 and continues:
– At the same time, we follow our procedures for advertised products to ensure that they meet our quality requirements.
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Source: nyheter24.se
