An AI counselor will be introduced at Seoul National University Hospital (Director Woong Joo) to immediately respond to inquiries about appointment reservations and changes.
Seoul National University Hospital announced that it has introduced AI Voicebot inbound and outbound lines simultaneously since September. AI Voicebot is an AI telephone consultation service that combines call infrastructure, voice recognition, conversation processing, and voice synthesis engines, and is optimized for inbound and outbound business processing.
The inbound service being introduced this time will have AI counselors answer calls coming into the Seoul National University Hospital call center and immediately reflect reservation confirmations, cancellations, and changes. The reservation reception function is scheduled to open in mid-October.
Outbound is a service that was introduced in May of last year, where new and first-time patients who are making a hospital reservation for the first time are provided with Happy Call to guide them through reservation schedules and preparations, and where an AI counselor calls to provide support for alternative treatment schedules when an existing reservation schedule needs to be changed due to emergency patients, academic conferences, or other medical staff absences.
The AI voice bot of Ewha Seoul Hospital has improved the service quality by combining KT’s AI solution with Ewha Seoul Hospital’s medical expertise and advanced IT capabilities. Its greatest advantage is that it provides uninterrupted service 24 hours a day, 365 days a year.
Joo Woong, the president of Seoul National University Hospital, said, “We expect that AI counselors with excellent performance will start working at the hospital in September, which will improve response rates and human resource management efficiency. Through this, we will be able to provide counseling and respond 24 hours a day, 365 days a year, even in emergency situations such as infectious disease outbreaks.”
Source: www.nextdaily.co.kr
