The all-in-one platform with all the tools to manage your business in a single space

In today’s world of work, efficiency is key and It is of primary importance to have all the tools necessary for daily activities available. The more the tools are integrated, easy to use and identify when needed, and customizable based on company dynamics, the more the optimization of your business benefits. Bitrix24 it is an all-in-one platform that integrates numerous tools within it, which satisfy almost all the business and work needs of individual professionals, SMEs and large companies.

Bitrix24 offers in a single platform all the main functions useful for managing your business, for example a CRMa system of Project Managementand Contact Centera suite with calendar, email, telephone, chat, tasks and clouddocument management tools, automations for internal and external processes (for example the management of tasks or internal requests and lead management) and much more.

For example, employees can find everything they need to work right in a single app, like projects, tasks and other toolsas well as log in and log out on a single servicewith a consequent optimization of times and greater rationalization of tools, spaces and resources. With this service, first of all, it is no longer necessary to remember on which channel a conversation with a colleague or collaborator took place, on which platform a request for information was made by a customer and it is not even necessary to use external solutions to carry out and/or automate company procedures such as requesting holidays, noting expenses for reimbursements and so on.

Il CRM integrated into Bitrix24 offers everything companies need acquire leads, manage contacts and transactions e improve sales processes and customer management, including through automation. For example, thanks to CoPilot it is possible transcribe incoming calls easily to then obtain a convenient summary of the calls and use the data to complete the fields of an order or project. The assistant can also be used to find new ideas for marketing campaigns.

The integrated CRM also allows for easy customer managementwith the possibility of contact customers easily and inform them of the various stages of the request or orderbased on business needs. Still, you can trace the KPI of the team to know the status regarding performance in relation to sales objectives.

CRM can also be a useful tool for acquire leads through customizable web forms and for carry out marketing campaigns. Everything is customizable and can be automated as needed, for example for sending a proposal/quote to the customer, signing a contract, signing and so on.

Finally, Bitrix24 CRM also supports inventory, warehouse and sales management to help keep all sales phases under control, from the order to the delivery of a product or service.

Thanks to the tools of Project Management integrated into Bitrix24 it is possible to easily manage the various operations that employees or various teams must perform to complete a task. The various work projects can be created and managed intuitively, thanks also to theassignment of rolesal deadline monitoring and the use of CoPilot which helps with the brainstormingwith the generation of ideas and with the planning of the various tasks. For example, through AI, it is possible to consult specific ideas and solutions by simply asking the virtual assistant to behave like a specialist in a specific sector and receive useful guidance based on the context.

To collaborate and move projects forward, teams can communicate via the company feed (complete with comments and likes), the chatthe video conferences and all other solutions made available by the software. Repetitive projects can be used as models and then automated according to business needs as well as it is possible to create checklists to break down complex projects into a series of simpler, quicker tasks, step by step.

We then find numerous reports to better understand the workflow, for example through the use of diagramma in Ganttjust as comfortable as they are notifications for project-related activities. Finally, Bitrix24 also offers a set of tools Scrum.

Thanks to the functions integrated in Bitrix24 it is possible manage employeesin teams that are not business practices relating to human resources, to authorizations and/or procedureseveryone holiday requests and to stamping of cards.

First of all, especially for teams that work in hybrid or remote mode, it is possible to have employees clock in and out directly from their PC or smartphone, both upon entry and exit, and also receive reports on attendance and absences of the various employees in order to better plan shifts with the appropriate system. Plus, you can see at a glance which employees are online and which ones have already finished their workday (or haven’t started yet).

As mentioned, it is possible automate and simplify requests for documents, expense reports, holidays and so on, customizing the various action flows for each process. For example, if holidays must be approved by a manager, it is possible to set the automation flow so that the manager receives the notification and can immediately consult it, relating it to the calendar and company needs, and decide whether to approve it, request changes or deny it, consequently sending (automatically) a notification to the person who made the request.

But not only that: it is possible to automate and simplify the sending and preparation of documents, emails, invoices, assignments and much more, considering that Bitrix24 supports all the most common file formats. If, therefore, there are recurring operations, everything becomes even easier and more automatic, also reducing the risk of human error.

One of the most convenient functions of Bitrix24 is the ability to easily create and manage a website integrated with the company system, therefore with the CRM, the Contact Center and so on. It is possible to create websites from scratch without knowing programming, using the available templates and customizing them based on business, stylistic and marketing needs. Everything is easy and automated so it only takes a few minutes to have a working landing page. It is also possible to have a free second level domain.

Again, CoPilot is also present in this tool to help users customize the website, add descriptions, images and texts. Among the templates there are also those dedicated to e-commerce, always with integrated CRM for maximum ease of use. In short, if you need to create a showcase on the web, Bitrix24 offers all the most important tools.

Good business management also involves effective communication with customers. To date, however, there are so many messaging, social and interaction channels that there is a risk of confusing employees as we are talking about different platforms. Inside Bitrix24, however, there is a Contact Center which groups together all the main platforms and makes management very easy. Suffice it to say that it is possible to integrate all the main platforms into a single HUB such as WhatsApp, Instagram, Facebook and so on and even manage payments in an integrated way.

All this is very convenient for those who want optimize the communication and sales phase for end customers as well as best manage customer requests and contact needs. For example, you can route and distribute customer chats among various team members, create rules to manage chats and even have customers and any team managers evaluate the quality of conversations. There is no shortage of integration solutions with SMS, phone calls and emails with rules and functions that can be customized according to needs.

The prices of Bitrix24 are different based on the plans subscribed to. For example, the free plan it’s great to start with, it offers many features and unlimited slots for additional users but those who need more features can opt for the piano Basicup to 5 users and with many more functions, which costs €49/month. Again, we find the piano Standardup to 50 users with even more tools available, at the price of €99/month and the piano Professionalup to 100 users, which offers numerous more professional features and costs €199 per month. Then there are solutions Enterprise and also solutions self-hosted.