A triple breakdown at 44,900 km, a bill of €3,443 and disappointing support from Dacia. Jean-Luc, owner of an SUV, refuses to resign himself to this situation.
When it comes to automobiles, a good deal can sometimes turn out to be a big disappointment. This is what Jean-Luc B, a loyal reader from Albertville (73200), experienced with his Dacia Duster 1.5 Blue dCi 115 purchased at the end of 2019. In spring 2020, Jean-Luc purchased this vehicle from a brand dealerwho had registered it a few months earlier. A little over three years later, while his SUV has only traveled 44 900 kmproblems appear. At the beginning of summer, without any warning, the Duster suddenly lost all power and released thick white smoke. Assistance intervenes and returns the vehicle to the original seller.
Mid-term pieces?
The news that the client receives quickly is not reassuring: it is necessary to change the turbo, the catalytic converter and the starter. The total cost for these repairs is 7 294 € !
Fortunately, the workshop manager contacted the manufacturer for significant financial assistance. A few days later, Dacia offered to reduce the bill to 3 443 €. By doing a quick calculation, Jean-Luc realizes that the brand only offers one 53% reduction for problems he believes occurred far too soon. He then decides to ask us.
Our defense strategy
According to the assessment of our specialists, a starter should normally last 150 000 kmwhile the expected longevity for a turbo and a catalyst is from 200 000 km. Our reader’s Duster did not reach these mileages.
In addition, given that this SUV is less than 4 years old, it is not justified to apply a obsolescence rate to the amount of the support. Dacia must therefore recalculate and fully reimburse the 3 443 € that Jean-Luc paid.
Source: www.autoplus.fr
