R. Artimovich explained that after sending his wife and youngest son back home by train after visiting the hospital in Riga, he was faced with an unexpected problem. According to him, the train, having arrived in Olaine, suddenly stopped moving, and passengers were informed that it would not travel further. At the same time, as R. Artimovich noted, no one warned about this in advance, and also did not say how long it would take to wait for the next train. Passengers were first told to wait 10 minutes, then promised another train, which never arrived. They were later informed that they would have to wait another 40 minutes. R. Artimovich was indignant at the lack of operational information and the unsatisfactory organization of the trip.
He also said that after calling the Vivi advice line, he learned that company employees could not guarantee the arrival of the train. As a result, he was forced to go pick up his wife and child by car. The lawyer expressed dissatisfaction with the lack of proper information and proposals for alternative options. He added that the helpline employee suggested using a taxi and then applying for compensation, noting that such instructions should have been given to passengers when disembarking the train.
Vivi commented on the situation, explaining that delays on the Riga-Jelgava line are caused by damage to the railway infrastructure. The company noted that information about delays for each train is updated on the website, in the mobile application and through announcements by controllers on trains.
If a train is canceled at any point, passengers are advised to use a ticket for the next train or other transport such as a bus or taxi, retaining receipts for compensation through Vivi. Also, according to company representatives, passengers can contact the controller, who can help with calling a taxi if necessary.
The company apologized for the inconvenience caused and urged passengers to be attentive to up-to-date information.
Source: www.gorod.lv
