Non-price competition is a method of fighting for the attention and loyalty of the target audience. The price of goods or services is used by businessmen as a tool to attract consumers and increase the competitiveness of the products offered to the market. However, this strategy does not always work flawlessly. After all, the key factor in choosing any product or service is high quality, impeccable service and bonus programs.
From time to time, prices have to be increased for some reason, which often results in a decrease in the competitiveness of products. In such a situation, consumer loyalty can be earned by using non-price competition methods. In the article you will learn about the types, what non-price competition is and how to stimulate it.
Non-price competition – what it is and how it works
Author: Vladislav Afonin
Non-price competition: what is it?
This is a way of fighting that allows a businessman to overcome competition using effective market factors, such as:
- differentiation of the assortment taking into account the needs of different target audiences;
- improving the quality, durability and functionality of products;
- improvement of customer and warranty service;
- introduction of innovative technologies, new projects and business models;
- application of loyalty programs;
- provision of guarantees, discounts, benefits or additional services;
- development and creation of a trademark with a positive reputation;
- using advertising and marketing techniques to promote a product and attract consumers;
- improving logistics and methods of distribution of goods.
Price and non-price competition are distinguished by the use of different market strategies. In the first case, the attention of consumers is attracted due to the reduced cost of the product. This method allows the entrepreneur to reduce production costs and increase sales.
The firm’s non-price competition is built on a different principle. In this case, it is taken into account that some consumers prefer a quality product rather than a cheap one. Therefore, businessmen, without reducing the costs of production processes, strive to improve product characteristics and the quality of services provided.
The rationality of using non-price competition
It is optimal to use non-price competition in cases where:
- It is impossible to reduce the cost of products. This situation may arise due to a cartel agreement or restrictions from government supervisory authorities.
- Consumer demand exceeds the possible volume of goods or services offered. This enables the firm to use non-price competition to earn good profits.
- Production, promotion and sale of goods or services require large investments. In this case, the price reduction will become unprofitable for the company.
- High margins, which allows you to make good profits without reducing prices. This makes it possible to invest part of the funds in business development.
Selling differentiated products from different brands that differ in packaging, design, quality and durability is an ideal opportunity for non-price competition.
If business activity is based on the production and sale of luxury goods, clothing, and premium accessories, then competition through price regulation is practically impossible.
However, such a business can be quite successful. A financially secure consumer focuses on the brand, exclusivity of the product, quality of material and workmanship.
Non-price competition: advantages and disadvantages
This technique depending on the type of strategy and how it is applied, it can have both pros and cons.
The advantages are characterized by the following factors:
- The ability to attract and retain consumers through the sale of differentiated products without resorting to lower prices.
- Market tools available to entrepreneurs to compete.
- The opportunity to use this strategy to win customer loyalty, increase profits and expand business boundaries.
In addition to positive factors, the characteristics of non-price competition also contain some disadvantages:
- Refusal to reduce prices leads to the loss of a group of buyers for whom the cost of a product or service is primarily important.
- To correctly implement market methods, you may need the services of experienced professionals.
- A flexible pricing strategy usually causes strong opposition from competitors. There is a need to use additional resources and financial investments.
Non-price competition
There are several types of non-price market instruments. At the same time, the methods of such a strategy for higher business productivity are most often used not individually, but in an integrated manner.
Service
This marketplace tool helps improve your customer experience. To meet their needs, it is necessary to competently organize dispatch service/technical support and free delivery of goods.
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Grocery
This strategy is to expand the range to attract and retain consumers. For this purpose, the production of differentiated products or the purchase of goods is increased.
Functional
Such a tool of non-price competition involves expanding the range of additional services that do not relate to the company’s main field of activity. For example, you can install in a sales area:
- newspaper vending machines,
- magazines,
- sweets,
- baking,
- carbonated/hot drinks,
- copying equipment, bank terminals.
Innovative
Non-price competition of this type is characterized by the rapid implementation of advanced technologies. The strategy provides the opportunity to get advice or order food delivery online. Special mobile applications are used for this.
Communicative
An effective market tool in retail trade helps to increase the number of sales, while you need to establish contact with customers and try to find your own approach to each.
Product differentiation
The main objective of this strategy is the production and sale of original goods that differ in size, shape, packaging, and positive characteristics.
Advertising and promotion
In this case, effective marketing techniques come to the aid of non-price competition. A properly organized advertising campaign allows the consumer to choose the best product for him.
Non-price competition: key areas
The non-price strategy is built in 2 directions, which in practice are used separately or in combination. The first vector is competition in the field of commodity markets, and the second is the struggle for a niche in the sphere of sales of services and sales of products.
Basic Strategies
Thanks to the policy of non-price competition, every entrepreneur tries to produce a product that will have improved or unique characteristics.
For a business to be successful, much attention is paid to organizing logistics and the sales system. Key areas of non-price competition are important strategic milestones that should be targeted.
Industries
There are 2 key branches of the non-price market mechanism. In practice, both are most often used not separately, but simultaneously, mutually complementing each other.
Methods
Existing methods of applying non-price competition include the following provisions:
- improving the quality characteristics of products by expanding the range and its differentiation;
- competent sale of goods and services with accompanying activities. For this purpose, loyalty programs are being introduced, promotions, lotteries, games, and free trial copies of products are being organized;
- proper organization of marketing, advertising events, communications with the public. To do this, presentations of goods and services are held and productive cooperation is established with other companies for new developments or redesign of an existing product and expansion of the target audience.
Examples
The most common methods of implementing a market strategy are carried out using different tools. These include:
- Loyalty programs – used to attract and retain consumers. To do this, business owners launch the issuance and sale of discount (club) cards, providing customers or clients with the opportunity to receive a discount.
- Specialized retail outlets — the organization of such pavilions is aimed at attracting a wide range of target audience through unique functionality. Stylish design, a large assortment, and good selection of personnel contribute to the effective operation of the business.
- Presentations — organizing such events attracts the attention of the target audience and makes it possible to earn the trust of buyers and clients. This technique allows you to generate positive reviews that stimulate other consumers.
- Service — such company activities certainly increase the loyalty of the target audience. In addition, compliance with warranty conditions allows a business to successfully compete with other market participants.
Stimulation of non-price competition
An effective market strategy is stimulated in several ways:
- Price regulation is a tool for influencing the formation of non-price competition. This strategy allows business owners to monitor the situation and create their own policies for promoting goods and services, taking into account key market factors.
- Treaties, acts, cartel agreements — the conclusion of any transaction involves the purchase or sale of a product within the established price. Pre-negotiated and documented terms of the contract make it possible to regulate the volume of purchases/sales of products and set the price level. Given the impossibility of influencing market factors by other methods, this method stimulates the introduction of non-price competition.
- Cooperation with other companies — interaction with competing companies not only stimulates the competitive spirit, but also contributes to the creation of mutually beneficial conditions for both parties.
Non-price competition within the framework of antitrust law
This is an integral part of market relations that create favorable conditions for the use of available resources. Legislation governing antitrust law does not create barriers to the use of such a strategy if it does not conflict with established norms.
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Otherwise, the implementation of antimonopoly rules is governed by the following actions:
- the production and sale of interchangeable products is encouraged;
- full support is provided to small and medium-sized businesses;
- The creation of joint ventures is encouraged, including with the attraction of investments.
In addition, the organization of activities to expand and improve the quality of the assortment is financed. This technique allows you to change the position of the dominant subject within market relations.
The policy of non-price competition provides ample opportunities for entrepreneurs to successfully develop their business using optimal market instruments. To do this, it is not necessary to resort to reducing the cost of the product. A competent organization of work, ensuring the production and supply to the market of a wide range of differentiated goods/services, will win over a significant part of the target audience.
Cover photo: Freepik
Source: rb.ru