which suppliers refuse transparency towards their customers?

On October 8, 2024, the Energy Regulatory Commission (CRE) published the results of its initiative aimed at strengthening the transparency and readability of offers from electricity and natural gas suppliers. Launched on July 11, 2024, the procedure required them to commit to 13 guidelines.

CRE’s demands for transparency from energy suppliers

The CRE established these guidelines to respond to consumer expectations and the lessons learned from the energy crises of 2022-2023. The aim is to increase the clarity of the information provided, thus facilitating the comparison between offers from different suppliers. Among the main measures, we find the standardized presentation of descriptive sheets of offers, the obligation of transparency on price variations, and the establishment of alert systems for invoice regularization overruns.

Suppliers had until September 30, 2024 to notify their formal commitment to the CRE. In response to this request, 24 national suppliers and more than 50 local suppliers responded positively, representing 99.2 of residential consumers. The CRE welcomes the positive dynamic towards transparency and consumer protection.

Dyneff

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“Bad students”: the “name and shame” strategy

Despite this majority support, eight gas and electricity suppliers refused to commit to the CRE measures. The holdouts are Dyneff, Enercoop, Energies d’ici, GEG sources d’énergie, MyLightSystems, Papernest Énergie, Sagitterre (at Switch) and Wekiwi. The CRE therefore adopted a “name and shame” strategy by publishing the list of these suppliers.

Emmanuelle Wargon, president of the CREinsisted on the importance of making these measures binding by law, stressing that only appropriate legislative frameworks can guarantee compliance with these commitments by all market players. The CRE will continue to monitor the implementation of these practices through regular controls, whether documentary or in the field. The law could thus force refractory suppliers to adopt these transparency practices, beyond just voluntary commitments. The president of the CRE also expressed her desire to extend the application of these measures to very small businesses, co-ownership associations and other structures by summer 2025.

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